Minnesota Hospital Association

Quality & Patient Safety

Include Always

Include always. That's what we aim to do. Include patients and families at every level throughout the health care system. Through conversations, sharing ideas and inviting the patient in, the outcome will be better health care for everyone. We're not launching a campaign that begins and ends. Together, we're creating a cultural shift, a unified mindset where the patient is truly one of us. It's a whole new health care approach. It takes a whole lot of change. It takes courage. It takes all of us working together to make our system the best it can be. We will learn more, engage often and Include Always

For more information, contact the MHA quality/patient safety team

Include Always resources and tools

Include Always kick-off materials

The Include Always patient and family engagement campaign in April 2015. View materials from the kick-off.

General resources

Resources for leadership, awareness and education

Beginning the journey: Patient/family advisory orientation

Tackling projects: Using your PFAC for safety and quality improvement

Walk-abouts

Adding patients to hospital committees

Include Always Virtual Learning Sessions

Patient and family engagment (PFE) Virtual Learning Sessions (VLS) are webinars intended to provide didactic instruction and step by step direction to hospitals on the PFE journey and their PFAC advisors, and to highlight real examples and champions from the field. The VLS webinars are hosted by the Minnesota Hospital Association (MHA). View past recordings or slides from the presentations below:

Adding patients to hospital committees
View recording or view slides from the presentation
Feb. 18, 2016

"Walkabouts" & safety rounding with patient advisors
View recording or view slides from the presentation
Dec. 17, 2015

Tackling projects: Using your PFAC for safety and quality improvement
View recording or view slides from the presentation
Oct. 20, 2015

Beginning the journey: Patient/family advisory orientation
View recording or view slides from the presentation
Aug. 20, 2015

Raising awareness within the organization
View recording or view slides from the presentation
June 18, 2015