Minnesota Hospital Association


August 14, 2020

Lakeview Hospital care team member receives MHA Good Catch for Patient Safety Award

A Lakeview Hospital care team member has received the award that recognizes hospital and health system professionals who demonstrate their commitment to keeping patients safe by speaking up to prevent a potential patient safety issue.

Brianna Klatt, a check-in representative with the Stillwater Medical Group (SMG) Heart Center, accepted the quarterly Minnesota Hospital Association (MHA) Good Catch for Patient Safety Award at a virtual presentation on Aug. 10.

In July 2019, Klatt called a patient to schedule an ECHO as follow-up to oncology treatment. She spoke to the patient’s husband, who said that the patient wasn’t doing very well after a treatment that morning and that he wasn’t sure what to do.

Klatt learned that the patient had started a new chemotherapy that day at the Lakeview oncology and infusion department and had been feeling well prior to and immediately after the treatment. Upon arriving home, the patient started to feel sick and became unconscious in her car, where her husband found her approximately one hour later in high heat and humidity. He was able to get her into the house and had helped her to bed shortly before Klatt called.

After speaking with the patient’s husband, Klatt called the Lakeview Oncology Clinic registered nurse to share the situation and her concerns. The registered nurse called the husband immediately and instructed him to bring the patient to the ER. The patient was found to have aspiration pneumonia and sepsis, which could have been life-threatening if she had not been treated quickly.

“It is because of actions taken every day by dedicated professionals like Brianna that Minnesota hospitals and health systems continue to be front-runners in patient safety,” said Dr. Rahul Koranne, president and CEO, MHA. “Brianna is the first outpatient check-in representative to be honored with this award and her efforts remind us what a difference each person can make to ensure Minnesotans are healthy and have access to the right care at the right time in the right place. Thank you to Lakeview Hospital for partnering with us on a creative virtual celebration that aligned with current health and safety practices to recognize this good catch and honor Brianna.”

Visit the MHA website to nominate an employee or team for the award. To learn more, contact Tania Daniels, vice president of quality and safety, MHA.