Minnesota Hospital Association


March 15, 2024

Minnesota Hospital Association warns patients to exercise caution in wake of cyberattack

The security breach at Change Healthcare has been a major disruption and opened an opportunity for scammers; Minnesotans should be wary of offers and demands related to the hack  


(Video speaker is MHA associate vice president Lou Ann Olson)  

St. Paul, Minn., March 17 – The cyberattack that hit UnitedHealth Group through its Change Healthcare division on February 21 has proven a major disruption in the financial system that supports many aspects of health care in Minnesota, including hospitals, clinics and pharmacies. 

The same UnitedHealth Group/Change Healthcare system also holds potentially private data and other information for millions of patients in the U.S. 

There are already reports of scammers contacting people around the country, posing as hospital, clinic or pharmacy employees. Some of them reportedly involve alleged payments, rebates or refunds related to drugs or other health services, apparently aimed at obtaining credit card information. 

The Minnesota Hospital Association urges Minnesotans to exercise caution in any unsolicited communication regarding their health care. Hospitals will not call patients asking for credit card information, offering or demanding gift cards or seeking bank account information. 

The best course of action, if anyone has any such communications or interaction, is to stop immediately and reach out directly to their provider to address any doubts or questions about billing or other financial information. 

This is a challenging time for health care in Minnesota, and the Minnesota Hospital Association urges providers and patients to exercise every caution as this cyberattack continues to unfold. 

You can also read more from the office of Minnesota Attorney General Keith Ellison here