Patient and Family Engagement
For hospitals, providing high quality, safe, patient-centered care is paramount. According to the Centers for Medicare and Medicaid Services (CMS), studies show that providing patient-centered care has a positive impact on patient satisfaction, length of stay and cost per case. Across Minnesota, hospitals are engaging patients and their families as essential partners in efforts to continually improve the quality and safety of care in our hospitals.
The Include AlwaysTM initiative promotes
partnering with patients and families in their care for better outcomes. Minnesota
is a leader in patient and family engagement (PFE) and Minnesota ranks above
the national average when compared to CMS’ Partnership for Patients PFE metrics.
Our goal is for every hospital to have a PFE leader dedicated to implementing
and sustaining a Patient and Family Advisory Council (PFAC).
Visit the MHA Include Always webpage for resources hospitals can use to begin and sustain
PFACs and other PFE activities.
In 2016, MHA awarded funding to
the Minnesota Alliance for Patient Safety (MAPS) to develop a stand-alone resource-filled
Include Always website for patients, families and health care providers across the continuum of care.
We invite MHA member hospitals to
use the Include Always logos in their
patient and family engagement programs. For more information, contact Joy Benn, quality and patient safety
Patient and Family Advisory Councils
A Patient and Family Advisory Council (PFAC) is a group of
patients serving as advisors to hospitals at the organizational level. They are
sometimes called Patient and Family Engagement Councils (PFEC) or Patient
Partner Advisory Councils (PPAC). MHA has a goal for each of its member
hospitals and health systems to partner with patients in an advisory group or
to invite patients to join existing committees.
MHA has many resources available to support PFE leaders so
they can successfully implement and sustain PFACs that improve the health care
experience for patients, families, staff and hospitals.
Patient and Family Engagement Resources
If your organization would like to start a PFAC, work more
effectively with your PFAC or add patients to hospital committees, MHA has
resources to help.
PFE staff and patient partners are welcome to join monthly
PFE webinars. The webinars provide an online community designed for shared
learning and discussions around topics that are relevant to members and
patients. The webinar schedule includes patient safety, antibiotic stewardship,
care transitions, resiliency, health literacy, advance care planning and more. For
more information on the PFE monthly webinars, contact Joy Benn, quality and patient safety
Involving Patients and Families in their Care is Key to Good Outcomes
providing high quality, safe, patient-centered care is paramount. View the video below to see how Park Nicollet Methodist Hospital is engaging its patients and their families as essential partners in efforts to continually improve the quality and safety of care at the hospital.